The context
Retail supply chain runs on the daily orchestration of DC operations, vendor SLAs, and inbound exception management. The team is split between the buyer (who owns the vendor relationship) and the DC operator (who owns the inbound).
Why it doesn't scale today
When a vendor misses an SLA, the system surfaces the symptom (a late truck) but not the fix (a reroute, a substitution, a buyer escalation). The buyer and operator both end up reacting to the same problem with different tools.
What we ask in week one
- iWhere can an agent take action autonomously vs. escalate to your buyer or your DC operator?
- iiHow do we route the right exception to the right role on your team with the context already assembled?
- iiiWhat does vendor SLA enforcement look like when the agent has substitution and reroute options pre-evaluated against your live inbound?
- ivHow do we measure success in your inbound on-time and shrink — not the alert count on a dashboard?
What we build
Agents orchestrate the inbound, evaluate substitutions and reroutes against current cost and capacity, enforce vendor SLAs with packaged escalation evidence, and surface exceptions to the right role with the right context. Buyer and operator stop fighting the same fire from different angles.
Why we're the right squad
Our supply-chain practice has done this at retail scale. The integration with the existing OMS/WMS is where most projects die — we have shipped past that line many times.